Need help?
We've got your back.
For machine issues, billing questions, installs, or compliance requests, this is the fastest way to reach the Pixelpay team.
For venue-wide outages, use your direct Pixelpay contact in addition to submitting a ticket.
Support status
OperationalAvg. first response
~1 day
Every ticket goes straight to the core team.
What do you need help with?
Pick a category to pre-fill the form. The more detail you share, the faster we can help.
Submit a ticket
Tell us what's going on.
We route every ticket into our internal queue and keep an eye on patterns across machines and venues.
Pilot response: as fast as we can.
Tickets route straight to the core team.