Need help?
We’ve got your back.
For machine issues, billing questions, installs, or compliance requests, this is the fastest way to reach the Pixelpay team.
For venue-wide outages, use your direct Pixelpay contact in addition to submitting a ticket.
Live status Arcade network
Machines online42 / 42
Last incident9 days ago
Avg. response< 1 business day
Support window: Mon–Fri
Core team on call
What do you need help with?
Pick a category to pre-fill the form. The more detail you share, the faster we can help.
Submit a ticket
Tell us what’s going on.
We route every ticket into our internal queue and keep an eye on patterns across machines and venues.
Pilot response: as fast as we can.
Tickets route straight to the core team.